Shipping & Refund Policy

Shipping Time / Delivery Time:

• We make our best efforts to ship your order as soon as it becomes available. Once the item is in stock, we aim to ship it within 3-5 days while pre-orders may take up to 15-20 days for delivery.

• We ship on weekdays (Monday to Saturday), excluding public holidays. Orders placed on Sundays will be shipped on the following Monday.

• Orders placed before 4:00 PM will be shipped on the same day, except on Sundays and public holidays.

• Shipments through FedEx / Aramex will be scheduled for pickup on the same day if the order is created before 4:00 PM. Otherwise, the shipment will be picked up on the next business day.

• Please note that the delivery time is subject to the shipping company’s processes, intermediate transit locations, and other factors beyond our control. While we strive to provide a delivery time of 15-20 days to anywhere in India, it may vary.

• We recommend planning your order and allowing sufficient time for delivery, rather than placing last-minute orders. As our store operates based on availability, your order will be placed when the item becomes available for shipment.

Shipping Policies:

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and contact us (info@aerobots.in), mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
You may track the shipping status of your order on our website, by clicking at the Track your Order section.
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Shipping Partners:

We use Fedex, and Aramex to ship our products to your destination as available during checkout and chosen by you.
We also can ship through EMS Speed post on special request to remote locations if you think that our shipping partners do not have coverage or served you improperly. HOWEVER, WE CAN’T GUARANTEE TO COMPLY WITH YOUR REQUEST. This is due to the reason each shipment content is being verified by the post office before accepting. If they feel that the item may be damaged, then they will not accept the shipment.

Shipping Time / Delivery Time:

We make our best efforts to ship your order as soon as it becomes available. Once the item is in stock, we aim to ship it within 24 hours.
We ship on weekdays (Monday to Saturday), excluding public holidays. Orders placed on Sundays will be shipped on the following Monday.
Orders placed before 4:00 PM will be shipped on the same day, except on Sundays and public holidays.
Shipments through our shipping partners will be scheduled for pickup on the same day if the order is created before 4:00 PM. Otherwise, the shipment will be picked up on the next business day.
Please note that the delivery time is subject to the shipping company’s processes, intermediate transit locations, and other factors beyond our control. While we strive to provide a delivery time of 15-25 days to anywhere in India, it may vary.
We recommend planning your order and allowing sufficient time for delivery, rather than placing last-minute orders. As our store operates based on availability, your order will be placed when the item becomes available for shipment orders.

Guarantee/Warranty:

All items are delivered with a standard warranty of a minimum of 15 Days (unless otherwise specified on the product page) to protect the customers from any manufacturing defect. If you have any problems with your order, please notify us within this duration from the date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. We will replace or repair the damaged products at free of cost with shipping prepaid by us. In case, we do not have the product in stock to provide a replacement, we will issue a 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

Regarding the product that needs to be exchanged, firstly, please send the photos of damaged products to us. We will estimate the damages and then decide the best way to exchange or return the product. If the item is not in stock to replace, we will provide a full refund.

100% Refund/Replacement:

We guarantee to provide accurate descriptions and high-quality products as mentioned on the website. To protect customers from shipping damage, item mismatch or parts missing, etc., we are providing 2 days’ time (From the date of order delivery) to report the complaint by going to my account section and then to your order, you will find an option for Request Refund. Our technical team will verify the submitted details visually and will issue an RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide a replacement, we will issue a 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products, we are selling and our strict quality policy, we are unable to offer order cancellation and return without a valid reason. AEBOCODE TECHNOLOGIES reserves the right to take the final decision on all refund request.

Cancelling an Order:

Do you want it cancelled? You can ask us (by email at info@aerobots.in) to cancel your order or update an address. Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it. In some cases, Order cancellation may attract 5% bank charges depending on the payment methods used by the customer. (It is because most payment gateway providers collect their Commission even though the order was cancelled and refunded). Due to the nature of the products, we are selling and our strict quality policy, we are unable to offer order cancellation and return without a valid reason. AEBOCODE TECHNOLOGIES reserves the right to take the final decision on all refund requests.

Return Guidelines:

Once we confirmed the faulty item cannot be repairable by a customer or by Remote Desktop (Team Viewer), we will issue the RMA Number, which you have to mention clearly on the Shipping boxes. Do not write anything on the merchandise packaging (Product package). Defective unused merchandise will be replaced within 2 days of receipt. All returns must include a copy of the original packing list that came with your shipment.

Limits of Responsibility:

We accept no responsibility for the improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components.